1. Digital Content Nature
The digital archive of Kostas Asimis provides intangible, non-tangible irrevocable goods (digital photographic licenses and high-resolution image files). As these are digital assets delivered instantly upon purchase or via secure link, we generally do not issue refunds once the order is completed and the product is delivered or downloaded.
2. Refund Eligibility
We understand that exceptional circumstances may occur. We may consider a refund or exchange only in the following cases:
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Non-delivery of the product: Due to technical issues with our server or your email provider, you do not receive the download link within 24 hours.
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Major defects: The digital file is corrupted or damaged and cannot be opened with standard professional imaging software.
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Duplicate purchase: If you accidentally purchased the same digital license twice in a single transaction.
3. Non-Refundable Situations
Refunds will not be granted for:
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“Change of mind” after the digital file has been downloaded.
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Inability to use the file due to lack of required software or technical knowledge.
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Dissatisfaction with the artistic style or composition of the photograph (previews are provided for review before purchase).
4. Licensing Terms
By purchasing a digital license from our archive (e.g., for Agio Oros or Kremlins collections), you agree to the specific usage rights outlined at the time of purchase. Violation of these terms voids any potential claim for a refund and may lead to legal action for copyright infringement.
5. How to Request Assistance
If you experience any technical issues with your digital download, please contact us through our official Contact Form within 7 days of your purchase. Please include your Order ID and a detailed description of the problem.
6. Processing Refunds
If a refund is approved, it will be processed using the original method of payment within 5-10 business days.